Terms and Conditions

Effective Date: 12-Mar-2025
Last Updated: 12-Mar-2025

Terms and Conditions of Tax Hacks Ireland Limited

Welcome to www.taxhacks.ie (the Site).

These Terms and Conditions (Terms), as well as the documents referred to within, including the Privacy Statement (found at: www.taxhacks.ie/privacy-policy/) (the Privacy Policy) and Cookies Policy (found at: taxhacks.ie/cookies-policy/) (the Cookies Policy) establishes the terms and conditions on which the Company (defined below) supply our Services (as defined and explained in clause 3) to you.

By your submission of an order to the Company, whether through our designated online form available through the Site or via a designated hard copy request for our Services, and we have confirmed in writing our agreement to provide to you those Services, you acknowledge that you have read, understood, and accepted these Terms, including the referenced Privacy Statement and Cookies Policy, and agree to be bound by these terms.

If you do not accept and agree to these Terms, the Privacy Statement, or the Cookies Policy, you should not proceed with accessing the Site or requesting our Services.

These Terms and the Privacy Statement and Cookies Policy may be changed or updated periodically. It is your responsibility to review them regularly whenever you access the Site. Any modifications to these Terms will be published on the Site, along with the date of the most recent update. By continuing to use our Services after such changes take effect, you confirm your acceptance of the revised Terms.

  1. About us

1.1 Company details.

Tax Hacks Ireland Limited is a private limited company registered in Ireland. “Tax Hacks Ireland Limited” is a business name for the services of the Company. The company registration number is 776650, and the company VAT number is 4364724PH. The company’s registered office and main trading address is 20 Harcourt Street, Dublin 2, Ireland. Business operations are primarily conducted remotely. We operate the website www.taxhacks.ie.

  1. The Contract

2.1 Formation of Contract

These Terms, with the Privacy Statement, Cookies Policy, and any applicable schedules or addendums, collectively form a legally binding agreement governing your order and our provision of Services to you (the Contract).

This Contract supersedes and excludes any other terms you may attempt to introduce, whether through custom, industry practice, prior dealings, or any other means.

2.2 Complete Agreement

This Contract constitutes the full and final agreement between you and us. You confirm that you have not depended on any statements, promises, representations, assurances, commitments, or warranties not expressly outlined within this Contract.

2.3 Automatic Renewals

With your prior authorisation, we will continue to provide our Services to you each tax year, which includes assessing your tax position for potential refunds or necessary filings.

2.4 Language

This Contract and all associated Terms are drafted and legally enforceable exclusively in English.

  1. Submitting an Order and Acceptance of orders

3.1 Order placement

To place an order, please follow the instructions provided on the Site. Orders can only be submitted through the designated method outlined on the Site. By placing an order, you are formally requesting to purchase the specified Services subject to these Terms.

3.2 Order acknowledgement

Once your order is submitted, we will send you an email confirmation acknowledging that we have received it.

3.3 Order non-acceptance

If, for any reason, we are unable to fulfil your request for Services, we will notify you via email, and your order will not be processed.

3.4 Order acceptance

Your order will be formally accepted once we have reviewed it and received all necessary Required Information. At that point, we will issue an official Order Confirmation, confirming that we have agreed to provide the Services.

3.5 Order placement errors

Before finalising your order, you can review and modify any details to ensure accuracy. It is your responsibility to verify that all information is correct and complete before submission. If you detect an error after placing your order, you must notify us immediately by emailing [email protected] or using the process available in your dedicated client portal to submit a query. Please also refer to your obligations in Clause 6.

  1. Order cancellation and refund

4.1 Consumer Right to Cancel

If you are a consumer, you have the right under the Consumer Rights Regulations to withdraw from this Contract within 14 days of receiving the Order Confirmation (the “cooling-off period”). To exercise this right, you must notify Tax Hacks Ireland using the procedure outlined in Clause 4.2.

4.2 How to cancel your order

To proceed with cancellation, you must submit a clear and explicit request stating your decision to terminate the Contract. This can be done through any of the following methods: 1. Email: Send a request to [email protected]. 2. Phone: Contact our Customer Service Team at 01 400 7569. 3. Post: Send written notice to 20 Harcourt Street, Dublin 2, Ireland.

Your cancellation request must include your Account ID and/or PPS number(s) and any other relevant details to help us identify your order.

Your cancellation will be effective from the date you send your request via email or post.

4.3 Early cancellation charges

If you request to cancel the Contract before the cooling-off period concludes but have already started using the Services, you accept full liability for any Charges and Additional Charges incurred up to the point of cancellation.

4.4 Cancellation Restrictions

You will no longer be eligible to cancel the Contract, even if the 14-day cooling-off period has not yet expired, once we have provided the agreed upon Services or Additional Services.

  1. Our Services

5.1 Authority as Your Tax Agent

By agreeing to this Contract, you expressly authorise us to act as your Tax Agent and grant permission for us to submit tax returns on your behalf for any applicable years where a rebate may be due.

5.2 Compliance with Service Specifications

We will deliver the Services in accordance with the specifications listed on our Site at the time your order is placed, subject to any permitted modifications outlined in Clause 5.5.

5.3 Service Descriptions and Illustrations

Any descriptions, examples, or images provided on our Site are for informational purposes only and serve as a general representation of our Services. They are not legally binding and do not form part of this Contract.

5.4 Standard of Service

We commit to performing the Services with due care, professionalism, and expertise, ensuring they are carried out to a reasonable industry standard.

5.5 Service Specification Changes

We reserve the right to adjust Service specifications where necessary to remain compliant with relevant legal or regulatory requirements, provided such changes do not materially impact the nature or standard of the Services offered.

5.6 Performance Timelines

While we will make every reasonable effort to meet any deadlines specified in your Order Confirmation, all stated timelines are estimates only. Any delays in performance will not entitle you to terminate the Contract or claim compensation from us.

  1. Your responsibilities

6.1 Your obligations

You are responsible for ensuring that:

(a) The details provided in your order, including all required information and documentation you submitted to us, are accurate, complete, and precise.

(b) You are fully cooperative in all matters related to our provision of the Services to you.

(c) You promptly provide any Documentation that we request in the course of providing you with our Services, including all Required Information, to facilitate the delivery of our Services.

6.2 Acknowledgements and Agreements

You acknowledge and accept that:

(a) We are entitled to act upon and rely on all Required Information, Documentation, and instructions you provide.

(b) We may decline to act on any instruction and take appropriate measures, including suspending or restricting access to our Services if we have reasonable grounds to believe that:

(i) The instruction was unauthorised or not provided by you.

(ii) The instructions were unclear or contained incorrect details.

(iii) Following your instruction could result in a violation of applicable laws, regulations, or regulatory guidelines.

(iv) A breach of contractual duty would result from acting on your instruction.

(v) Illegal or unauthorised activities, such as money laundering, terrorism financing, or violations of sanctions laws, are being conducted by your access to the services.

(vi) A security breach or unauthorised disclosure of your account details has occurred or is suspected or anticipated.

(c) If we have provided you with an Account ID, we will use it as the exclusive identifier for processing your Services. If no Account ID has been issued, we will rely solely on the PPS number you provided during registration to deliver our Services to you.

(d) We may record instructions you provide by telephone to ensure a complete record of communications and instructions received from you. You consent to such recordings and agree that we may monitor Service interactions to enhance quality and compliance.

(e) Our records, statements, and recordings regarding dates, amounts, and transactions will serve as definitive evidence, except in cases of clear errors.

(f) Any Required Information, Documentation, or instructions submitted via our Site, email, or other electronic format will be considered legally valid and enforceable as if they were physically signed and submitted in writing. You agree not to challenge the legality, validity, or enforceability of any electronically submitted communications.

6.3 Consequences of Your Failure to Fulfil Obligations (Your Non-Compliance):

If we are unable to carry out or are delayed in delivering the Services due to your failure to meet any obligation outlined in Clause 6.2 (“Your Non-Compliance”), the following conditions will apply:

(a) We have the right to immediately suspend the Services until you rectify Your Non-Compliance within 30 days. We may also rely on Your Default as a justification for non-performance or delays in service delivery. In some instances, Your Default may give us the right to terminate the Contract as per Clause 15 (Termination of Contract).

(b) We will not be liable if your Non-Compliance causes you to incur any loss, damage, or expense, direct or indirect, due to delays or inability to provide the Services.

(c) You will be obligated to reimburse us, upon written request, for any costs or financial losses we suffer due to Your Non-Compliance, whether those losses occur directly or indirectly.

6.4 Indemnity clause

You consent and agree to hold us harmless and indemnify us from any cost, liability, expense or loss that we incur due to:

  • We rely on the required information, documentation, or instructions you provide.
  • Any failure to meet your obligations or warranties under this Contract.

This indemnity will remain in effect even after the Contract has been terminated or has expired.

  1. Services Under Irish Tax Law and Updates to Required Information

7.1 Jurisdiction of Services

Our Services are strictly governed by Irish tax law and apply only to matters within this legal framework. We do not provide Services related to tax laws outside of Ireland.

7.2 Obligation to Update Information

As the Customer, you must promptly notify us of any changes to your circumstances or any updates to the Required Information that may affect the Services.

To update your details, you must provide written notice by:

  • Email: [email protected]
  • Phone: 01 400 7569
  • Client Portal: Using the query submission form within your dedicated client portal
  • Post: 20 Harcourt Street, Dublin 2, Ireland

Your notification must include your Account ID and/or PPS number(s). If two individuals are jointly assessed as Customers, this responsibility applies equally to both parties.

7.3 Orders from Outside Ireland

You may submit a Service request from an address outside Ireland, but the Services must pertain exclusively to Irish tax matters, as outlined in the Contract.

  1. Charges and Additional Fees

8.1 Payment for Services

In exchange for the Services we provide, you agree to pay the applicable Charges and any Additional Charges as outlined in Clauses 8 and 9 (Tax Refund Handling and Service Fees).

8.2 Standard Charges

Our Charges are calculated based on the tax refund obtained from the Tax Authority on your behalf. The standard fee is 8% of the total Tax Refund, with no minimum charge. Additionally, all fees are subject to VAT at 23%.

If our services result in adjustments to your tax credits, which lower your taxable income through payroll for the current tax year, such adjustments may also be reflected in the Tax Refund and the corresponding service fee.

8.3 Advance Payment for Additional Services

Any Additional Services requested and agreed upon by us must be paid in full upfront, including VAT at 23%, before we begin providing them unless explicitly agreed in writing. Payments should be made in accordance with Clause 8.8 when submitting your order. You may be required to provide such information as in clause 20.6.

8.4 Additional Charges for Extra Services

Additional Charges apply to any Additional Services beyond our standard tax refund service. These will either be:

  • Displayed on our Site at the time of your order, or
  • Agreed upon in writing between you and us if they are not pre-published.

8.5 Accuracy of Charges

While we strive to ensure that all Service prices listed on our Site are accurate, errors may occasionally occur. We take reasonable measures to ensure that the Charges displayed for our Services are correct when entered into our system, but if we discover that a Service was incorrectly priced and the correct price is lower than the amount displayed, we will charge you the lower price.

8.6 Fee Notification

The applicable Charges will be those displayed on our Site at the time your order is submitted. If a Tax Refund is due to you, we will notify you via email detailing the Charges, including VAT and any Additional Charges. If no Tax Refund is available, we will also inform you via email.

8.7 Payment Obligations for Customers Receiving a Tax Refund

If you have received an Order Confirmation and have availed of our Services and the Tax Refund payable to you is less than the accrued Charges, you must pay the outstanding balance plus VAT within 14 days of receiving your Tax Refund.

8.8 Payment Methods

As a Customer, you may settle the Charges and/or Additional Charges for the agreed Services using a secure third-party payment link we provide.

8.9 Modification of Services and Charges

Should you request that a change be applied to the previously agreed terms of our contract, once we have already accepted your order for our services, we will make the appropriate amendments to the fees you are charged.

8.10 Adjustments to Charges

We retain the right to adjust our Charges for Services and additional charges for additional services from time to time. However, any price changes will not apply to orders we have already accepted.

8.11 Additional Services and Charges

Additional Services are available at extra cost, and fees are determined on a case-by-case basis. Below, as well as in clause 8.12, are examples of common Additional Services and their corresponding Additional Charges:

Return of original documents/receipts from €8
Submission of Form 12 (for underpayment) €15
Issuance of Tax Clearance Certificate €15

For the most up-to-date pricing, please refer to our Site or contact our Customer Service Team.

8.12 Appeals Against the Taxing Authority

If there is a valid basis for an appeal under Irish tax law against a decision made by the Taxing Authority, we may proceed with an appeal on your behalf. However, this is contingent upon:

  • You providing sufficient information to support the appeal.
  • Our agreement on the applicable Additional Charges and VAT in advance via email.
  • Full payment of the agreed Additional Charges before we initiate the appeal process.

All appeals will be handled in accordance with the provisions of these Terms.

  1. Tax Refund Handling and Service Fees

9.1 Payment of Charges Upon Receiving a Tax Refund

When the Tax Authority issues a Tax Refund directly to you as a result of our Services, you are required to pay the applicable Charges and VAT for those Services to us within 14 days of receiving the Tax Refund.

We will notify you via email, as stated in Clause 8.6, providing details of the Charges and VAT applicable to your refund.

9.2 Consequences of late payment

If you do not make the required payment under these Terms  within 14 days from receipt of the Tax Refund, we reserve the right to take the following actions, in addition to any other legal or equitable remedies available to us:

(a) Apply interest on the overdue balance, calculated daily at a rate of 4% per annum above the ECB Main Refinancing Rate, with a minimum interest rate of 4% per annum.

(b) Recover all reasonable costs incurred in pursuing payment, including but not limited to legal fees and other recovery expenses.

(c) Suspend your access to the Services until the entire outstanding amount, including accrued interest, is settled.

(d) Terminate the Contract, as Clause 15 (Termination of Contract) outlines.

9.3 Obligation to pay in full

All payments due under these Terms must be made in full, without any set-off, counterclaim, deduction, or withholding, except where tax deductions or withholdings are legally required.

9.4 Joint Responsibility for Jointly Assessed Customers

If the Customer consists of two individuals jointly assessed for tax purposes by the Taxing Authority, both individuals will be jointly and severally liable for fulfilling all obligations under these Terms. Additionally, if the Customer is an individual, their obligations extend to their personal representative or legal successor. Where two individuals are jointly assessed, we may enforce our rights and remedies against either or both parties, as necessary, under these Terms.

  1. Customer Complaints

10.1 Complaint resolution process

We will make every reasonable effort to address complaints promptly and, in accordance with these Terms, strive to provide a fair and reasonable resolution to your complaint. However, this policy does not apply to frivolous, baseless, or malicious complaints. Our response time may depend on several factors, including the complexity and nature of the complaint, our ability to contact you for further details or clarification, and whether third-party information is required to assess and respond to the complaint fully.

10.2 Submitting a Complaint

If you have a complaint regarding our Services or any content on our Site, you may submit your complaint in writing to the Postal Address 20 Harcourt Street, Dublin 2, Ireland or the email address [email protected]

Complaints should be submitted as soon as possible but no later than five (5) business days after the issue that led to them. When submitting a complaint, you should provide sufficient background details in writing to allow us to verify and assess the matter appropriately.

  1. Intellectual property rights

11.1 Ownership of Intellectual Property

All intellectual property rights related to, derived from, or associated with the Services shall remain the exclusive property of our company.

11.2 Limited Licence for Service Provision

By engaging our Services, you grant us a non-exclusive, fully paid-up, royalty-free, and non-transferable licence to use, copy, and modify, solely to deliver the agreed Services or Additional Services to you, any Required Information or Documentation you provide.

  1. Data Protection

12.1 Collection and Processing of Personal Data

We will handle and process any personal information you provide to us in accordance with the terms outlined in our Privacy Statement.

  1. Limitation of liability

13.1 Consistency with Other Terms

The limitations in Clause 13 do not override or invalidate any additional terms of use, disclaimers, or exclusions of liability outlined in our Site Terms of Use.

13.2 Continuation After Termination

This Clause 13 shall remain in effect even after the termination, expiration, or cessation of this Contract or these Terms.

13.3 Exclusions from Liability

Nothing in these Terms or any related Contract shall exclude or limit our liability for death or personal injury resulting from our negligence, including that of our employees, agents, or subcontractors or any liability that cannot be excluded or restricted under applicable law.

13.4 Exclusion of Indirect and Consequential Losses

Except as stated in Clause 13.3, we shall not be responsible—whether arising from a contractual agreement, negligence, breach of statutory duty, or any other legal basis—for any indirect, special, or consequential losses, including but not limited to:

(a) Any damages resulting from inaccurate, misleading, incomplete, or false information provided by you.

(b) Circumstances where you have already received a tax refund.

(c) Situations where a refund claim has already been submitted, either by you or a third party (individual or entity).

(d) Any amounts owed by you to the Taxing Authority.

(e) Cases where the Taxing Authority possesses information that conflicts with the details you provided.

(f) The Taxing Authority’s determination that you are ineligible for a refund based on its records.

13.5 Disclaimer of Guarantees and Warranties

Unless explicitly outlined in these Terms, we make no guarantees, warranties, or assurances regarding the Services provided. Any conditions or obligations that may otherwise be implied by law, including but not limited to those under Section 39 of the Sale of Goods and Supply of Services Act 1980, customary law, or other legal doctrines, are expressly excluded to the maximum extent permitted by law.

13.6 Maximum Liability

Unless stated otherwise in Clauses 13.3 and 13.4, our total financial responsibility to you—whether arising from contract law, negligence, statutory breaches, or other legal grounds—shall be capped at the total amount of Charges or Additional Charges (before VAT) payable to us.

  1. Confidentiality and Disclosure

14.1 Compliance with Data Protection Regulations

Except as permitted under Clauses 14.3 and 14.4, we will treat your personal data as confidential, in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

14.2 Use of Confidential Information

Each party agrees to use the other’s confidential information solely to fulfil obligations under this Contract and not for any other reason.

14.3 Permitted Disclosures of Confidential Information

You acknowledge and agree that we may disclose your confidential information in the following circumstances:

(a) To our employees, officers, representatives, subcontractors, or advisors who require access to this information to fulfil our contractual obligations.

(b) To the Taxing Authority, where necessary. If you, as the Customer, consist of two individuals, this disclosure right extends to the confidential information of both individuals.

(c) To third parties, without your prior consent, when disclosure is required by any governmental, banking, taxation, regulatory, supervisory body, or by the rules of a stock exchange or where the information is requested for an administrative, regulatory, or other official investigation.

14.4 Disclosure to Affiliates and Business Partners

We may also share your confidential information with:

(a) Our affiliates, as well as the officers, directors, and employees of our company or our affiliates.

(b) Professional advisors, auditors, or insurers, including those engaged by our affiliates.

(c) Any entity with which we merge, consolidate or consider such a transaction.

(d) Any potential assignee, transferee, or other party exploring a contractual relationship with us.

  1. Termination of contract

15.1 Right to Suspend or Terminate Services

We reserve the right to suspend the provision of Services or terminate this Contract immediately by providing written notice if any of the following occur:

(a) You seriously breach any provision of this Contract, and—where the breach can be corrected—you fail to rectify the issue within 30 days of receiving written notice.

(b) You fail to make the required payment under this Contract by the due date.

(c) You initiate or become subject to insolvency proceedings, including but not limited to examinership, provisional liquidation, winding up (unless for solvent restructuring), the appointment of a receiver, or any formal creditor arrangement. If similar proceedings occur in another jurisdiction, equivalent measures will apply.

(d) You suspend or indicate an intention to suspend, cease, or significantly reduce your business operations.

(e) In our reasonable judgment, your financial standing deteriorates to the extent that we believe your ability to meet your contractual obligations is at risk.

15.2 Consequences of Termination

Terminating this Contract will not affect any rights, obligations, or claims that either party has already accrued up to the termination date.

15.3 Provisions That Remain in Effect

Any terms within this Contract designed to survive termination, whether stated explicitly or implied by their nature, will continue to be fully enforceable beyond the termination date.

  1. Force Majeure – Events Beyond Our Control

16.1 Impact of a Force Majeure Event

We will notify you as soon as reasonably possible if a force majeure event (defined below) affects our ability to perform under this Contract. In such a case, our obligations will be temporarily suspended, and any timeframes for performance will be extended for the duration of the force majeure event. Once the situation is resolved, we will work with you to reschedule the affected Services.

16.2 Limitation of Liability for External Events

We shall not be held liable or responsible for any failure or delay in fulfilling our contractual obligations if such delay or failure is caused by circumstances beyond our reasonable control (Force Majeure Event).

16.3 Right to Cancel Due to Extended Disruption

If a Force Majeure Event continues for more than 30 days, you may terminate the Contract by following the cancellation process in these terms.

If you choose to cancel, we will issue a refund for any prepaid fees minus any costs that we have reasonably and actually incurred in delivering the Services up to the date of cancellation.

  1. Solicitation

17.1 Restrictions on Solicitation

During the time we are delivering Services to you, and for a period of six months, after this Contract ends, you agree not to seek, engage, or solicit any of our directors, employees, or consultants to provide competing services, whether as an employee, independent contractor, or freelancer.

  1. Communication methods

18.1 Definition of Written Communication

References to “in writing” within these Terms include emails as a valid form of communication.

18.2 How Notices Should Be Sent

Unless otherwise specified in these Terms, particularly in Clause 4, any formal notice or communication relating to this Contract must be made in writing and delivered via one of the following methods:

  • Hand-delivered with acknowledgement of receipt.
  • Sent via registered post or a next-business-day courier service.
  • Emailed to the recipient’s designated address.

18.3 When a Notice is Considered Received

A notice or formal message will be regarded as delivered and received:

(a) If delivered by hand – upon obtaining a signed receipt or when the notice is physically placed at the intended address.

(b) If sent via registered post or courier – at 10:00 AM on the second business day following dispatch.

(c) If sent by email – at 10:00 AM on the next business day after transmission.

(d) Establishing proof of service:

  • For postal or courier deliveries, proof of dispatch showing the correct recipient details, postage, and mailing date is sufficient.
  • For email correspondence, confirmation that the email was sent to the recipient’s designated email address will be considered proof of service.

It is the Customer’s responsibility to monitor their email and postal correspondence for any messages from Tax Hacks Ireland or the Taxing Authority.

18.4 Exclusion for Legal Proceedings

The provisions outlined in Clause 18 do not apply to the service of legal proceedings or any formal legal documents related to litigation or other judicial actions.

  1. General provisions

19.1 Applicable Law and Jurisdiction

This Contract and these Terms shall be interpreted and enforced in accordance with the laws of Ireland. Both parties irrevocably agree that any dispute, claim, or legal matter arising from or connected to this agreement shall be subject to the exclusive jurisdiction of the Irish courts.

19.2 Severability

Each clause in these Terms functions independently. If any part of this agreement is found invalid, unlawful, or unenforceable by a court or regulatory authority, the remaining provisions will remain fully enforceable.

19.3 Assignment and transfer

(a) We reserve the right to assign or transfer our rights and obligations under this Contract to another entity without your consent.

(b) You are not permitted to assign or transfer your rights or obligations under this Contract to another individual or entity.

19.4 No Third-Party Rights

These Terms and any Contract between you and us are strictly between the two parties. No other individual, entity, or third party has any legal right to enforce any part of this agreement.

19.5 No Waiver of Rights

If we do not immediately enforce any of our rights under these Terms or delay taking action against a breach, this shall not be interpreted as waiving our rights. You will still be required to fulfil your contractual obligations.

If we waive a right, it will be done explicitly in writing and shall not constitute an automatic waiver of future breaches or non-compliance.

19.6 Amendments and Modifications

Any modification or amendment to these Terms or any Contract will only be legally valid if it is documented in writing and signed by us or our authorised representatives.

  1. Registration Process and User Responsibilities

When accessing our Site and registering to use our Services, you confirm and agree to the following conditions each time you use the platform:

20.1 Eligibility and User Declarations

By registering, you confirm that:

(a) If you are an individual, you are at least 18 years old, a resident of Ireland, accessing the Site from an Irish-based IP address, and are acting solely on your behalf, not as a proxy or nominee for someone else.

(b) You are not subject to bankruptcy, insolvency proceedings, or court judgments and do not appear on any sanctions or restricted financial lists.

(c) Your use of the Site and Services is exclusively for your benefit, not for reselling, outsourcing, or providing services to others.

(d) You only use the Site and the Services for your benefit and not to provide services to others.

(e) If acting on behalf of a corporate entity, you confirm that you have the legal authority to bind that business to these Terms.

20.2 Providing Accurate and Up-to-Date Information

You must ensure that the following information is correct and current and provide as required from time to time additional information or personal details required to provide our services to you;

  • Full legal name
  • Business registration details (if applicable)
  • Home address (for individuals)
  • Active email address

20.3 Security and Authentication

You agree to complete any security verification steps the Site requires, including answering security questions as specified.

20.4 Compliance with Anti-Money Laundering Regulations

To meet regulatory requirements, we may request additional documentation, including but not limited to:

  • Proof of identity and address
  • Verification of the source of funds as required by Anti-money laundering statutes

20.5 User Responsibilities and Security Commitments

You acknowledge, accept, and agree that;

(a) You must not use another person’s login credentials or impersonate any other individual or business. You are accountable for all activity conducted under your username and password, regardless of whether you authorised it.

(b) If you suspect unauthorised access, a security breach, or loss of login credentials, you must notify us immediately at [email protected] and update your password on our dedicated client portal.

(c) You must take reasonable steps to keep your login details secure and ensure no one else can retrieve your password or security information from your device. Always log out completely after using the Site.

(d) You must comply with all guidelines and instructions for accessing and using the Site and Services.

(e) Your use of the Site and Services must be strictly for lawful purposes and solely for your own use.

(f) You must not manipulate metadata, use hidden tags, or misrepresent our branding or identity to direct traffic elsewhere.

(g) Prohibited activities include but are not limited to:

(i) Engaging in any actions that disrupt or interfere with the Site’s performance.

(ii) Using bots, crawlers, or automated scripts to extract data or manipulate functionality.

(iii) Gaining unauthorised access to data transmissions, our servers, or user accounts.

(iv) Breaching confidentiality agreements or any other legal obligations owed to third parties.

(h) You must ensure that no malicious software (such as viruses, spyware, or malware) is introduced to the Site.

(i) You must not upload or share confidential, copyrighted, or proprietary content belonging to others unless you have the necessary rights or permissions.

(j) You are responsible for ensuring that all information, files, and documents you upload to the Site are accurate and complete.

(k) The Site and Services may not be used for unlawful, fraudulent, or deceptive activities.

(l) You must not distribute spam, unsolicited marketing, or unauthorised promotional content via the Site.

(m) You must not attempt to bypass security measures, gain unauthorised access, or use the Site in any way that circumvents authentication controls.

(n) You may not register a username or domain name that infringes on someone else’s intellectual property nor select any offensive, defamatory, or illegal usernames or domain names.

(o) You must accept and comply with these Terms, the Privacy Policy, and the Cookies Policy when required by the Site.

20.6 Financial Information and Payment Details

To complete payments for our Services, you must provide accurate and valid banking details to a third-party payment provider. This information may include but is not limited to:

  • Account number
  • IBAN
  • Details as displayed on your credit or debit card

By providing these details, you acknowledge that a third-party provider will handle payment processing and agree to comply with their terms and conditions. We do not store or have direct access to your full payment details, as the third-party provider securely processes them.

  1. Definitions

21.1 Additional Services

Refers to extra services beyond our standard offering, as specified by us from time to time.

21.2 Required Information

Refers to any necessary documentation or details—whether in paper or electronic format—that you must provide us to process your Services. This includes, but is not limited to:

  • A signed tax agent authorisation form
  • Any documentation required under Anti Money Laundering legislation
  • Any other Documentation we may require

21.3 Documentation

Refers to any required paperwork, materials, or electronic files that must be used, completed, or submitted by us on your behalf to deliver the Services. This includes, but is not limited to, the Required Information.

21.4 Writing

Whenever “writing” or “written” appears in these Terms, they shall include electronic communications, including emails.

21.5 Authority

Refers to any written authorisation granted by you to us—whether through a power of attorney or another required format—allowing us to provide Services on your behalf.

21.7 Claim

Refers to any refund, repayment, or application for tax relief submitted to the Taxing Authority, to which you may be legally entitled.

21.8 Affiliate

Refers to any subsidiary or holding company related to us, as defined under Sections 7 and 8 of the Companies Act 2014.

21.9 Confidential Information

Refers to any information explicitly marked as confidential, designated as such, or which—by its nature—should reasonably be treated as confidential.

21.10 Consumer Rights Regulations

Refers to the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

21.11 Consumer

Refers to an individual acting for personal purposes outside the scope of their trade, business, craft, or profession.

21.12 Money Laundering Legislation

Refers to the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010, as amended by the Criminal Justice Act 2013 and any subsequent amendments.

21.13 Tax Agent

Refers to an advisor or representative who acts on behalf of a taxpayer.

21.14 Taxing Authority

Refers to the Revenue Commissioners of Ireland or any other official body to which we are legally required to submit Documentation.

21.15 Services

Refers to the full range of services we provide, including:

  • Drafting authorisation forms for your approval
  • Reviewing the Information provided by you
  • Preparing and submitting Documentation to the Taxing Authority
  • Engaging the Taxing Authority on your behalf
  • Processing your Claims
  • Any other services explicitly agreed upon in writing

The scope of Services is also subject to Clause 7.

21.16 The Company / We / Our

Refers to Tax Hacks Ireland Limited.

21.17 The Customer / You / Your

Refers to the individual or legal entity receiving our Services under these Terms.

  • If the Customer consists of two individuals, due to joint tax assessment by the Taxing Authority, then both individuals are considered the Customer, and each shall be jointly and severally liable for all obligations under these Terms.
  • If the Customer is an individual, this definition extends to their legal representative or successor.